We want every purchase to work perfectly. When it doesn't, our refund policy keeps things simple and fair.
30-Day Money-Back Guarantee. If your license cannot be activated and our support team cannot resolve the issue, you receive a full refund.
Eligibility at a Glance
| Scenario | Refund |
|---|---|
| Key fails to activate, support cannot fix it | Full refund |
| Wrong edition purchased — key unused | Exchange or refund |
| Order not delivered within 24 hours | Full refund |
| Key already activated successfully | Not eligible |
Processing Times
| Request review | Within 24 hours |
| Approval & processing | 1–2 business days |
| Funds returned | 3–10 business days, depending on your bank |
How to Request
- Open the Return & Refund Request page
- Enter your order email and click Find Orders
- Click Request Refund next to the relevant order
Refunds are always issued to the original payment method. We will never ask for your card details by email or phone.
Questions about this policy?
If you have any questions about this policy, please contact us.